At ProMedica, our difference is our people. Named “best company to work for” by Toledo City Paper readers in northwest Ohio and southeast Michigan, our organization attracts the most talented individuals in the industry because we help them meet their full potential – professionally and personally. Our comprehensive network provides opportunities for career development in areas such as oncology, heart and vascular, orthopedics, neurology, and women’s and children’s services, as well as other professional fields such as healthcare administration, operations information technology, community education and outreach, and many others.
But we offer our employees more than just a job. Our locally owned, non-profit organization encourages a culture of personal and professional growth, diversity and active community involvement. We strive to improve the health and well-being of those we serve, not only through superior medical care, but through charity care and focused community advocacy programs. Each year across our system, we manage 2.73 million inpatient and outpatient visits.
Position Summary:
Assists with day-to-day operations for the ProMedica Room Service Choice Call Center. Position requires frequent phone contact with patients, physicians, nurses, care navigators, dietitians, volunteers, and vendors.
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Accountabilities:
- Solves customer problems, treats customer with dignity and respect. Acknowledges customer and responds quickly to customer needs. All patients, nursing unit staff, visitors, volunteers and co-workers will be given prompt and courteous attention. Telephone courtesy and patient confidentiality must be maintained at all times. When completing telephone calls or patient visitation, refer to written scripts for appropriate greeting and content. Answer questions within your scope of practice and refer other questions to the appropriate person.
- Demonstrates the knowledge and skills necessary to identify and process correct diets and portions for all age groups from pediatrics through elderly adults. Demonstrates the ability to assess and interpret age appropriate data about the patient’s status in order to identify age-specific needs and provide the care needed. Demonstrates age appropriate communication skill for the patient population served.
- Process room service customer orders including pertinent family initiated orders and those patients needing assistance. Assist patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders. Review computer printout to determine which patients have not placed an order for that meal period, and initiate telephone or personal contact as appropriate. Document number of meals served each day.
- Take phone calls for all food requests. Receive requests for diet changes via computer or written format during downtime.
- Coordinate processing of AM and PM nourishment orders. Process orders for patient requested nourishment. Coordinate delivery of all tube feeding and oral supplement orders.
- Respond and cooperate with changes in workload.
- Actively supports and participates in performance improvement activities.
- Treats all information and data within the scope of the position with appropriate confidentiality and security.
- Performs other duties as directed.
Education: High School Diploma/GED
Skills: Basic comfort level with computers. Must be able to use computer applications to input and retrieve data.
Years of Experience: Related experience or education demonstrating a knowledge of normal and modified diets and the carbohydrate counting and Protein Exchange systems. Must be able to understand directions, communicate and respond to inquiries. Requires effective interpersonal skills.
Preferred Qualifications: Knowledge of inventory controls including ordering and management.
Physical Demands: Must be able to sit for long periods (up to 6 hours).
Must be willing to travel to pick up equipment. Must live within 100 miles of Headquarters.
ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org
Equal Opportunity Employer/Drug-Free Workplace
