Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services, and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 18,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.
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Key Responsibilities:
Working closely with the Hotel Point of Sale (HPOS) Product Managers to define requirements using Agile methodologies- Analyzing GDS host and web services functionality using HPOS (Hotel Point of Sale) Products, GDS host interfaces, testing tools, API logs, internal and external documentation, and interactions with GDS contacts
- Documenting and sharing findings with colleagues, customers, and partners of GBT
- Work closely with the business, product, support, technology, and operations teams as needed to understand requirements
- Presenting analytical findings to colleagues at all levels on conference calls or in person meetings and workshops
- Creating or updating User Stories and/or Bugs in Jira, iTops, or SNAP as needed
- Responding to technical questions regarding the HPOS tools
- Creating and/or analyzing PNRs, troubleshooting bugs, testing through the GBT eco-system to understand impacts, documenting, and sharing findings
- Write Release Notes for HPOS tools as needed
- Create training materials for the HPOS products and conduct training via recordings, conference calls, or in person as needed
Key Qualifications:
- 5+ years’ experience with GDS PNRs and web services, specifically, Amadeus, Sabre, Apollo, and Galileo. Must be proficient in one of these at minimum
- Solid understanding of PNR touchpoints at a Corporate TMC
- Experience creating effective technical and functional documentation for all audiences
- Experience collaborating across multiple functions and working with developers, operations, SMEs, technical resources, and support teams
- Ability to understand both the high-level goal as well as granular detail
- Ability to dig into complicated details until all facts are understood. Ability to document such requirements
- Team player that is willing to share knowledge with all team members
- Excellent organizational and communication skills, ability to find relevant documentation as needed
- Ability to challenge the status quo, remove organizational barriers, influence without authority
- High motivation and enthusiasm to learn and deliver results
- Ability to work on multiple features at the same time while also supporting BAU troubleshooting as needed
- Ability to thrive in a fast-paced, dynamic work environment
- Self-starter who can work independently in a global team
- Demonstrated experience of working in an analytical role; corporate travel agency background preferred
AmexGBT is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family or parental status, gender identity.
Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Get mental and emotional health support for you and your immediate family through one-on-one professional counseling sessions, on-demand webinars, and crisis support.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition reimbursement, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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