Job Description
- Provide customer service to patients, families and physicians through Pre-admission services. Scheduling, registration, billing, collection, and cashier services.
- Assists patients and visitors at registration areas, directs or escorts them to their destination, providing information related patient and guest service areas.
- Secures complete and accurate patient demographic, case, and financial information to establish a patient account.
- Explains and secures appropriate signatures from patients.
- Determines third party payers and verifies coverage through electronic eligibility systems, web access, or phone calls.
- Updates information as provided through the production of the bill.
- Discusses financial planning issues and concerns with patients, prior to and after services have been provided.
- Supports Pre-Admission Services nursing staff through clerical activities such as scheduling appointments, and initiating patient charts.
- Assists in training of new staff.
- Supports and complies with the Mercy Corporate Compliance standards related to state and federal regulations.
- Performs other related duties as assigned.
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Job Requirements
Education
- High school diploma or equivalent experience-Required
Experience
- Typing skills of 30 words per minute and CRT and computer skills-Required
- 1 year of experience in a customer service environment-Preferred
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