Duties:
- Provide exceptional customer service to clients via phone, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Resolve customer complaints or issues with patience and empathy
- Upsell products and services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures for handling customer inquiries
Requirements:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both written and verbal
- Ability to analyze customer needs and provide appropriate solutions
- Strong phone etiquette and active listening skills
- Proficient in English; multilingual abilities are a plus
If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Apply online today to join our dynamic team of Customer Support Agents at: www.virtualvoice-services.com
Job Types: Full-time, Part-time
Pay: $10.00 - $19.00 per hour
Expected hours: 15 – 40 per week
Experience level:
- No experience needed
Shift:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Work setting:
- Call center
- Remote
Work Location: Remote
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