Located in the beautiful Napa Valley, Adventist Health St. Helena is an acute-care hospital with key service areas including 24-hour emergency care, Adventist Heart and Vascular Institute, Coon Joint Replacement Institute, Martin O'Neil Cancer Center and the innovative breast center with cutting-edge technologies all under one roof.
Located within easy reach of the coast, Sierra Nevada mountains and San Francisco, the Napa Valley is a place where the old world is not forgotten, where rural charm rules the day, and where everyone lives a great life. Whether walking along the local vineyards or biking the hills, this is a wonderful place to find a life and work balance.
Job Summary:
Counsels, educates and assists patients on benefit and financial arrangements and determination prior to service. Works on routine assignments within defined parameters, established guidelines and precedents. Follows established procedures and receives daily instructions on work.
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Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
- Direct benefits administration experience: Preferred
Essential Functions:
- Educates patients on benefits and programs. Collects demographic and insurance information from patients, collects expected patient responsibility or makes arrangements for the collection of that amount, and financially secures the account. Determines accounts that may be eligible for government assistance programs or hospital charity care.
- Arranges for payment of package prices prior to service.
- Responds to questions from patients, insurers and other appropriate parties pertaining to an account.
- Performs other job-related duties as assigned.
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