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In this role, you will make an impact in the following ways:
- Serve as the primary point of contact with customers by phone and email interactions, developing positive relationships with key customers.
- Identify customer’s needs, gathers pertinent information, provides quotes, prepares repair plans and provides status updates to customers on repair work.
- Follow up on outstanding quotes and maintain a prioritization list to ensure effectiveness.
- Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; in some cases review plans with Sales Agents prior to customer contact.
To be successful in this role you will need the following:
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Prior experience in marine service & repair, or warranty related field preferred.
- Excellent computer skills using multiple software platforms.
- Ability to thrive in a fast-paced environment with multiple priorities.
- Familiar with Salesforce CRM preferred.
College Graduate (Preferred)
Valid Driver’s License
Hiring in West Coast States Only -WA, CA, OR
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
Shift:
- 8 hour shift
Work Location: Remote
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